All Nippon Airways Cancellation Policy
ANA provides convenient cancellations based on your ticket class. Travelers can cancel between 24 hours of reservation and get a refund for the whole amount if their flight is 7 days or more away. Refundable tickets (Flex fares) are cancellable at any time up to departure at no charge, whereas non-refundable tickets (Value/Saver fares) can be changed into travel vouchers with deductions for applicable fees (usually ¥5,000-15,000 for domestic flights and $200-400 for overseas routes).
Online cancellations are possible through “My Booking” or ANA customer service. Refunds for credit cards are 7-14 business days, and bank transfers are 10-20 business days. First/Business Class tickets usually come with waived fees, but Economy Discount fares have more stringent regulations. In cases of operational disruption, ANA usually provides fee-free rebooking. For help, call ANA at +1 (800) 612-6980.
Refundable vs Non-Refundable Fares Value vs Flexible
ANA has two primary fare types with varying cancellation policies. Flexible fares are refundable, with cancellations at any time prior to departure for full cash refunds. Value fares are non-refundable but can be exchanged for travel vouchers minus charges (¥5,000-15,000 within Japan/$200-400 outside Japan). Flexible fares are 20-40% higher but offer more peace of mind for uncertain travel schedules.
• Flexible: Full refunds
• Value: Vouchers only (minus fees)
• Flexible: 20-40% higher base price
• Both qualify for 24-hour free cancellation
• Same rebooking options during disruptions
How to Get Refunds on Non-Refundable ANA Tickets
Although ANA’s non-refundable fares are not eligible for cash refunds, they can be exchanged for travel vouchers redeemable within 1 year. Cancel online through ANA’s “My Booking” system or by phone using their U.S. customer service line at +1 (800) 612-6980. Fees will be charged (¥5,000-15,000 domestic/$200-400 international), subtracted from your voucher credit. Under extreme circumstances such as illness (with supporting documents), ANA might waive fees – call to describe your circumstance. The voucher is valid for future ANA flights and includes base fare and taxes. Processing is instantaneous when cancelled. For international third-party tickets, you need to cancel from your original point of purchase. Always refer to your fare rules, as some promotional tickets have more restrictive voucher rules.
Same-Day Cancellation Options & Fees
ANA provides minimal same-day cancellations for last-minute changes for passengers. Travelers can cancel within 3 hours of the flight, though most non-refundable tickets will only be granted a travel voucher without associated fees (normally 30-50% of ticket price). Same-day cancellations for refundable tickets can receive partial refunds, but a 25% penalty fee will apply. Upon operational disruptions or health emergencies (served with proof), ANA will waive these fees. The airline will not accept cancellations 3 hours before flight time—these will be no-shows with a full fare loss. In urgent situations, come by any ANA airport ticketing office or contact their 24/7 service line at +1 (800) 612-6980.
Same-day changes (as opposed to cancellations) usually represent better value because you get to keep ticket validity for future trips. ANA normally accommodates same-day flight changes at a fee of ¥10,000 (for domestic) or $200 (for international), plus any difference in fare. Membership elite status (Platinum/Diamond) comes with lower or eliminated change fees. Double-check your own fare rules, as special promotional tickets can have more restrictive same-day rules. For same-day changes for international flights, at least 3 hours prior to departure, changes need to be made at an ANA counter.
How to Cancel ANA Flights by Phone (Global Numbers)
To cancel your ANA flight over the phone, dial the closest customer service center. The U.S./Canada phone number is +1 (800) 612-6980, and Japan-based passengers should dial +81 3 6741-1120. Keep your booking reference and payment information handy for quicker service. Phone representatives can cancel immediately and discuss refunding options.
• U.S./Canada: +1 (800) 612-6980
• Japan: +81 3 6741-1120
• Europe: Local numbers on ANA website
• 24/7 availability for urgent requests
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