Austrian Airlines Cancellation Policy

Austrian Airlines is flexible with cancellations based on your ticket type. Passengers can cancel 24 hours from booking for a full refund if the flight is 7 days or more from departure. Refundable tickets permit free cancellation until departure, while non-refundable fares can be exchanged for travel vouchers minus charges applicable (usually €100-300 for European flights and €200-500 for intercontinental routes).

Cancellation is available online through “Airlineticketsbookings” or by contacting customer service. Refund is 7-14 business days for credit cards and 10-20 days for bank transfers. Fees are usually waived on Business Class tickets, with Economy Light fares having more restrictive rules. During travel disruption, Austrian Airlines normally provides fee-free rebooking. For help, call their service center at +1 (800) 612-6980.

Austrian's Official Cancellation Terms

Austrian Airlines’ cancellation policy is governed by its general terms and conditions, which outline passenger rights and obligations. The airline permits free cancellations within 24 hours of booking for flights departing in 7+ days, complying with EU regulations. For refundable tickets (Flex fares), full reimbursements are available until departure, while non-refundable tickets (Economy Light/Saver) only qualify for travel vouchers minus €100-500 in fees (depending on route and cabin class). Official policy dictates that cancellation requests should be made prior to departure time to preserve any value. In exceptional situations (such as medical emergencies with supporting documentation), Austrian can waive fees. The carriage contract clearly states that no-shows lose all ticket value without exception. All cancellations are governed by Austrian’s published fee schedule, with Business/First Class tickets receiving 50% fee discounts.

Refund Processing Timelines Card vs Bank Transfer

Austrian Airlines processes refunds within 7-14 business days for credit/debit card transactions and 10-20 business days for bank transfers. Card refunds look quicker because they circumvent international banking processes. Processing can be slower during high season or when further verification is needed.

• Credit/Debit Cards: 7-14 days
• Bank Transfers: 10-20 days
• EU-mandated maximum: 14 days (cards)
• Delays possible during high-volume periods
• Status updates via “BookBudgetFlight”

Phone Cancellation Guide: Vienna HQ & Global Numbers

For cancellations, Austrian Airlines’ Vienna head office can be contacted at +43 5 1766 1000 (service available 24/7). All cancellation inquiries and multilingual assistance are addressed by this number. Wait times are generally shorter in European morning hours (8AM-12PM CET).

International passengers can call local offices: U.S./Canada (+1 (800) 612-6980), UK (0845 601 0948), or other international numbers on Austrian’s website. Be prepared with your booking reference (PNR) and payment information. Phone cancellations are best for sophisticated cases

Airport Ticket Office Cancellations in Vienna

If you wish to cancel in person, then go to Vienna International Airport’s (VIE) Austrian Airlines ticket office. The office can be found within Terminal 3 and operates Monday through Sunday between 6:00 AM to 10:00 PM. Employees can make cancellations, refunds, as well as changes to bookings. Take your confirmation of booking, ID, and payment method upon which the ticket was purchased.

This is a good choice if you like in-person service or have complicated cancellations (such as group reservations). The employees can clarify fees and refund policies in detail. This might be quicker than calling customer service for last-minute cancellations close to your flight time. Be sure to get there early, as lines may be longer during heavy travel times.

Austrian vs Lufthansa Group Policy Alignment

Austrian Airlines and Lufthansa have comparable cancellation policies being in the same airline alliance. Both have 24-hour free cancellation for flights booked at least 7 days prior and have the same refund processing timelines (7-14 days). The main differences are Austrian’s slightly reduced fees for intra-European routes and Lufthansa’s increased premium cabin perks.

• 24-hour policy: Same for both
• Fee structure: Austrian cheaper for intra-Europe flights
• Premium perks: Lufthansa offers more elite benefits
• Refund timeline: Identical processing
• Group bookings: Similar rules apply