Azul Brazilian Airlines Cancellation Policy

Azul Airlines offers flexible cancellation options depending on your ticket type. Passengers can cancel within 24 hours of booking for a full refund if the flight is at least 7 days away. Refundable tickets allow free cancellations anytime before departure, while non-refundable fares receive travel vouchers minus applicable fees (typically 20-30% of ticket value). Cancellations can be processed online via “AirlineTicketsBookings” or at airport ticket offices. Refunds are credited 10-15 business days for credit cards and 15-25 days for bank transfers. Premium cabin fares (Azul Mais) have change fees waived. In the event of travel disruptions, Azul frequently offers rebooking without rebooking fees. Be sure to check your fare conditions, as sale tickets can have more restrictive rules. For support, call Azul’s customer service center.

Azul’s Official Cancellation Terms

Azul Airlines cancellation policy is differentiated according to the type of fare. Refundable tickets are eligible for a full refund, and non-refundable tickets get travel vouchers minus charges. The free 24-hour cancellation applies to any reservation made at least 7 days prior to departure.

• 24-hour full refund window
• Non-refundable = voucher (minus 20-30% fee)
• Refund processing: 10-25 business days
• Premium cabins (Azul Mais): waived fees
• Promotional fares: stricter rules

2025 Azul Cancellation Fee Structure – Domestic vs. International

Azul Airlines charges varying cancellation fees depending on route and ticket type. Economy class tickets for domestic flights within Brazil have cancellation fees of between 150 to 300 Brazilian Reais while premium Azul Mais tickets are 100 to 200 Reais to cancel. International flights have higher charges with Economy tickets being 150 to 400 US Dollars to cancel and premium cabins being 100 to 300 Dollars. These charges are applicable per traveler once the first 24 hour free cancellation period has elapsed. Cancellations within 48 hours of travel result in charges being raised by 30 percent. Platinum status holders in the loyalty program get 50 percent off such charges. One-time charges are applicable for award tickets and they stand at 200 Reais for domestic travel and 100 Dollars for international travel.

How to Claim Refunds on Azul’s Non-Refundable Tickets

Although Azul’s non-refundable tickets are not eligible for cash refunds, you can exchange them as travel vouchers good for 1 year. Cancel on “Airlineticketsbookings” on Azul’s website or through BookBudgetFlight if they booked for you. Fees (20-30% of the ticket cost) are charged.

• Cancel online or call +1 (800) 612-6980
• Accept travel voucher option
• Pay applicable deduction fee
• Voucher issued immediately
• BookBudgetFlight users: Cancel through their portal

Same-Day Flight Cancellation Options with Azul

Azul Airlines provides limited same-day cancellations for passengers with last-minute flight changes. Travelers can cancel within 3 hours of departure, but most non-refundable tickets will only be issued a travel voucher minus fees applicable (usually 30-50% of ticket price). Same-day cancellations on refundable tickets might be eligible for partial refunds, with a 25% penalty fee. In cases of operational disruptions or medical emergencies (with proof), Azul can waive these charges. The airline has no refund within 3 hours of departure – they are no-shows with full fare loss. For same-day requests, go to any Azul airport ticketing office or call their 24/7 toll-free service line at +1 (800) 612-6980. Same-day changes (not cancellations) are usually a better value since you can keep ticket validity for future travel. Always review your individual fare rules, as sale tickets can have more restrictive same-day policies.

Azul's Cancellation Hotlines Brazil & International Numbers

For cancellation assistance, Azul Airlines provides dedicated phone support. Brazilian passengers should call 0300 570-5700 (toll-free) or +55 11 4003-1115 (international). U.S. travelers can reach Azul at +1 (800) 612-6980. Lines operate 24/7 for immediate flight changes or cancellations.

• Brazil: 0300 570-5700 (toll-free)
• International: +55 11 4003-1115
• U.S./Canada: +1 (800) 612-6980