Bulgaria Air cancellation policy

Bulgaria Air provides flexible cancellation according to your ticket type. Passengers can cancel refundable tickets at any time prior to departure for a complete refund, and non-refundable tickets might get travel vouchers minus fees. The airline also offers a free cancellation within 24 hours of booking if it is done at least 7 days prior to departure. Online cancellation through “My Booking” or Bulgaria Air’s customer service is possible. Refunds usually take 7–14 business days for credit cards and 10–20 days for bank transfers. For help, call Bulgaria Air at +1 (800) 612-6980. Fees differ by fare class and route.

Bulgaria Air’s 24-Hour Free Cancellation Policy – Terms & Conditions

According to the cancellation policy for Bulgaria Air, the customer can cancel a booking within 24 hours of the booking for a refund in full provided the flight date is more than 7 days from cancellation. This policy applies to all fares, including non-refundable fares. Refunds will be credited back to the original payment mode within 7 to 10 business days, excepting group bookings and certain special offers.

• Must cancel within 24 hours of booking
• Flight must be 7+ days away
• Applies to all ticket types
• Full refund to original payment
• Excludes group/special fares
• Processing time: 7-10 days

Bulgaria Air Cancellation Fee Structure – Charges by Route & Cabin Class

Cancellation fees imposed by Bulgaria Air depend upon the route distance, fare type, and cabin class. Usually, short-haul flights within Europe have fees ranging between €50-€150, and long-haul flights crossing international boundaries may have fees from €150-€300. Business Class has lower fees in various cases, generally about 50% less than Economy. Higher penalties are due to non-refundable tickets, whereas flexible fares may allow for fee waiver when changing tickets. Since cancellations made 48 hours or less before departure attract stricter rules, penalties may increase by this time to 100% of the ticket value. Instead of a refund, passengers will receive travel vouchers (less any fees) to be used in the future. Go over your fare conditions before canceling since promotional tickets usually do not permit a refund. Call at +1 (800) 612-6980 or check your e-ticket conditions for exact fee calculations.

Flight Disruptions – Passenger Rights When Bulgaria Air Cancels Your Flight

If your flight gets canceled due to Bulgaria Air, then you have protection under EU Regulation 261/2004 and Bulgarian domestic aviation laws (for flights in EU routes). Upon cancellation, you are entitled to a refund or rebooking on the next available flight. If the cancellation was notified less than 14 days before departure, you are eligible to claim compensation of €250-€600 depending upon the flight distance-unless extraordinary circumstances prevented the airline from operating the flight, such as severe weather. The airline shall provide you with meals and refreshments with respect to the time of delay and accommodation in case of overnight stays, together with transport between the airport and the hotel. You will also be entitled to a 50-75% refund on your ticket price if you are downgraded to a lower class. Always get the ground staff to provide written confirmation of your rights. On flights outside the EU, Bulgaria Air generally proceeds in compensation with travel vouchers or lounge access. Do not forget that boarding passes and receipts are extremely useful in claiming expenses.

Rebooking vs. Cancellation – Bulgaria Air’s Flight Change Policy

Bulgaria Air gives you more freedom to rebook rather than cancel outright, particularly for non-refundable tickets. Although cancellations of non-refundable fares generally involve lost value or travel vouchers (less fees), rebooking enables you to keep your ticket’s value by paying only the fare difference (where applicable) and a change fee (€50-€150 depending on route and cabin class). The carrier allows one free alteration for non-refundable tickets, but modification fees apply for non-refundable fares. Under travelling disruptions or special situations (such as medical conditions), Bulgaria Air tends to waive change fees entirely.

Passengers can change online through “My Booking” or with customer service (+1 (800) 612-6980). Changes need to be done prior to departure, and the new travel date should be within 12 months from the initial ticket issue. For last-minute changes (within 48 hours of departure), more fees might be charged. Business Class passengers have lower change fees (usually 50% lower than Economy).

Contacting Bulgaria Air Customer Service

For cancellation, rebooking, or refund assistance, Bulgaria Air provides several support avenues. The quickest one is to call their 24/7 customer service at +1 (800) 612-6980. Alternatively, go to the “Contact Us” page on their website for email assistance or live chat within business hours.

• Phone: +1 (800) 612-6980 (24/7)
• Email: via website form
• Live Chat: Available on their website
• Airport Offices: In-person support