Cathay Pacific Airways Cancellation Policy

Cathay Pacific has a free 24-hour cancellation policy on all tickets, enabling passengers to cancel within 24 hours of making the booking for a refund, as long as the flight is more than 7 days away. Refundable tickets can be canceled at any time prior to departure, while non-refundable tickets can have travel vouchers deducted minus fees that apply. First and Business Class tickets generally offer more lenient terms than Economy fares.

They may be canceled through “Manage My Booking” or Cathay Pacific’s customer support. The refund usually arrives 7–14 business days from credit card purchases and 10–20 business days via bank transfers. Call Cathay Pacific at +1 (800) 612-6980 to get assistance. Flexible rebooking and canceled fee charges are highlighted as special points for particular fares in cases of travel disturbance.

Cathay Pacific Cancellation Fee Structure – Charges by Route & Cabin Class

Cathay Pacific’s cancellation charges differ by route, fare type, and cabin class. In general, long-haul flights have higher charges than regional routes, but First/Business Class tickets sometimes have lower charges than Economy. Non-refundable fares generally have charges of 150−400, while refundable fares might have no charges. Special offers might have more restrictive rules.

• Long-haul flights: $200 -$ 400 cancellation fee
• Regional routes: $150 -$ 300 fee
• First/Business Class: Reduced/waived fees (varies by fare)

How to Cancel a Cathay Pacific Flight Online – Step-by-Step Guide

To cancel your Cathay Pacific flight online, begin by going to their official website and logging into “Manage My Booking.” Enter your booking reference (PNR) and surname to view your reservation. Choose the flight you would like to cancel and check the cancellation policy and fees, if any. If you are eligible for a refund, select your preferred option (cash or travel voucher). Review and confirm the cancellation, and you will be sent an email with details. If you have a refundable ticket, the refund amount will be credited within 7–14 working days. Non-refundable tickets can be issued with a travel credit less fees. To get help, reach out to Cathay Pacific at +1 (800) 612-6980. This self-service facility is open 24/7 and is the quickest means of canceling your flight.

Log in to “Manage My Booking”
Enter booking details
Select flight to cancel
Review policy & fees
Choose refund method
Confirm cancellation
Check email for confirmation
Contact +1 (800) 612-6980 for help

Flight Disruptions – Passenger Rights When Cathay Pacific Cancels

When Cathay Pacific cancels your flight, you’re eligible for certain safeguards under global aviation laws. Travellers can either have a refund in full (yes, including on non-refundable tickets) or book an alternative flight immediately at no additional charge. You can also get compensation from cancellations 14 days prior to travel or more under EU/UK laws (if that applies), with payment of between €250-€600 based on flight range and delay duration. The carrier is obligated to offer food, lodging, and transportation if the delay extends through the night. In the event of disruptions in operations, Cathay Pacific generally offers travel vouchers or lounge passes as good will. Always insist on getting your rights written down by ground staff. Understand that cancellations due to weather do not receive cash compensation but still ensure rebooking/refund opportunities. Preserve all boarding passes and receipts for claim of expenses.

Refund Processing Timelines – How Long Until You Receive Your Money?

Cathay Pacific normally takes 7–14 business days for credit/debit cards and 10–20 business days for bank transfers. Processing speed depends on your bank or payment provider. Refunds are generally quicker for cancellations made within 24 hours (5–7 days). Travel vouchers are given instantly upon cancellation.

Credit/Debit Cards: 7–14 days
Bank Transfers: 10–20 days
24-Hour Cancellations: 5–7 days
Travel Vouchers: Instant
Delays Possible: Due to bank processing
Check Status: Via “Manage My Booking”
Contact: +1 (800) 612-6980 for inquiries

Contacting Cathay Pacific Customer Service – Best Cancellation Methods

For cancellations of flights, Cathay Pacific provides various easy support modes. The best option is to call their 24/7 international contact centre at +1 (800) 612-6980, where representatives can cancel instantly and clarify refund entitlement. Alternatively, utilize the “Manage My Booking” self-service platform on the Cathay Pacific website for online cancellations instantly. For sophisticated cases with group bookings or interline flights, physical help is available by dropping by a Cathay Pacific ticket counter at major airports. The carrier’s live chat option (on their website and mobile app) provides instant support without waiting in phone lines. To speed up the inquiry when reaching customer service, be prepared with your booking reference number (PNR), flight information, and payment details. For refund status information, the online portal generally displays up-to-date processing status. Be aware that response times can be slower during peak travel seasons or significant disruptions. Customer service is also available to help with special requests such as medical cancellations or bereavement fares when the proper documentation is submitted.